Frequently Asked Questions
Q. What is the payment policy?
A. Your credit card will be charged the total cost of your reservation at the time of booking. No reservation is guaranteed until full payment is received.
Q. What is the cancellation policy?
A. Except for Holidays and Special Events, reservations may be cancelled without penalty up until 11:59 p.m. three (3) days prior to arrival. Reservations cancelled less than three (3) days from the day of arrival will be charged a cancellation fee equal to one night’s stay plus tax. No shows and early departures will not receive any refunds (forfeit 100% balance). Reservations for Holidays/Special Events as identified at the time of your reservation may be cancelled up until 11:59 p.m. thirty (30) days prior to arrival. Reservations for Holidays and Special Events cancelled less than thirty (30) days prior to arrival will not be entitled to any refunds.
Q. What if I need to leave early during my stay?
A. No shows and early departures will not receive any refunds (forfeit 100% balance).
Q. Is there an age restriction to stay in the suite?
A. There must be one person of at least 21 years of age or older to check-in and stay in the suite (credit card and photo ID required at check-in).
Q. If the maximum occupancy of the room is 4 guests, can I still bring 5 and a sleeping bag?
A. Should the number of persons exceed the maximum occupancy level of the unit type, accommodations will be denied.
Q. Do I need a credit card to check-in?
A. A major credit card is required to secure a $100.00 refundable security deposit at check in. The hold will release 7-10 business days following check-out. If the hold is not released after such time, please contact the front desk supervisor at the resort.
Q. What if I have a special request for my room?
A. Please note that requests such as bedding configurations, views, non-smoking units, specific units, and the like, shall be subject to availability, and cannot be guaranteed. Additionally, please be advised that in order to accommodate both resort owners and daily guests at the resort, from time to time it may necessary to make a room change during a guest stay. We will do everything possible to avoid this event, however, should the need to change a guest’s room arise, you will be advised at the time of check-in. Easy access units are available upon request.
Q. What time is check-in and check-out?
A. Check-in is generally at 4pm and check-out at 10am. Please contact the resort directly if you have questions/concerns.
Q. Can you accommodate trailer or RV parking?
A. No. Trailers, Pods, conversion vans, boats, or RV’s are not normally allowed in the parking areas. Please contact the resort directly if you have specific parking questions/concerns.
Q. Can I park more than one car without a fee?
A. Parking is normally one car per reservation; however, some resorts require parking fees per car. Please contact the resort directly if you have specific parking needs.
Q. Can I bring a pet with me?
A. No pets allowed.
Q. Who do I contact for resort specific or room configuration questions?
A. Call the resort directly for the most up-to-date information on specific room configurations, amenities, and activity questions.
Q. Who do I contact about changing or upgrading my reservation?
A. Please call Extra Holidays by Wyndham reservations at 1-800-347-8182.